As many of you already know, we had to switch our SMS provider to a new company. Too many of you weren’t getting our texts even though you were subscribed, and we had no way to give you important updates like emergency closures, special events, or exciting sales info. With that in mind, we made the switch to a new company designed to support hemp businesses like ours. 

But unfortunately, there’s a catch. Everyone who was subscribed to our old SMS alerts will have to resubscribe if they still want to get our messages. Our old company can’t work with our new company to re-integrate you, and we need your permission again to send you our messages. 

The good news is that resubscribing is super easy. Below, we’ll walk you through the process if you want to resubscribe to our texts and be the first to know about new products, sales, and more. 


How to Get Our Texts 

In order for any business to send you text alerts, you have to manually opt in to our program. Unfortunately since we made the switch to a new provider, you’ll have to opt in again to get our messages. 

Here’s how to do it: 

  1. Visit us online at or scan the QR code above. 
  2. Fill out the form
  3. Agree to the terms and conditions
  4. Sign your name, and submit. 
  5. When you are redirected to confirm your enrollment, log in with your phone number and set your 4-digit PIN. 
  6. Log in to view your wallet at any time.

Inside your wallet, you can set your birthday, store location preferences, and communications preferences. Setting your store preference is important if you only want to see messages from our Durham location or our Cary location instead of both. It helps us send you more relevant messages! 

We promise not to send you a hundred messages a week. But if you ever get tired of hearing from us and want to opt out, you can do so from your wallet or by replying STOP to any of our messages. 


Alternative Ways to Opt In 

If you don’t want to go through that whole process, you can opt-in by texting us first. Here’s how to do it:

To get texts from our Durham location: 

  1. Send “HMPD” to +1 (252) 290-6330
  2. When you get the automated response, reply “YES”

It’s that easy!

To get texts from our Cary location: 

  1. Send “HMPC” to +1 (252) 290-6330
  2. When you get the automated response, reply “YES”

Remember to make sure you’re sending the right message to us if you go this way. If you want messages from our Durham location, double-check that your message says HMPD. If you want messages from our Cary store, be sure your message says HMPC. The number you’ll text is the same, but the message you send makes all the difference! 


Benefits of Getting Texts From The Hemptender 

Getting text messages from The Hemptender has its perks. You’ll often receive exclusive deals, discounts, and updates on new products directly from your favorite store. We like to think of it as our VIP program, since subscribers get first dibs on everything we’re excited to share with them. 

Our texts are also a great way to get reminders about upcoming events, product drops, promotions, or order pickup instructions, making your experience more convenient. Best of all, it’s all about privacy and choice – you can opt in or out anytime, but it’s definitely pretty cool to have access to everything special we’ve got going on at your fingertips. 

In a nutshell, our text messages keep you in the loop, save you money, and offer a personalized shopping experience while respecting your preferences.


Final Thoughts 

At the end of the day, we do apologize for the inconvenience of having to re-subscribe to our messages. However, this move will definitely prove to be positive for everyone. We’ll be able to make sure you get messages based on your store preferences that are less likely to be blocked by carriers since we’re working with a hemp and cannabis industry company. Remember, if you have any questions or if you’re having trouble logging in, feel free to reach out to one of our friendly budtenders. Our team at The Hemptender can help make sure the process of getting our messages is as easy as can be.