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Frequently Asked Questions

Your questions about hemp, The Hemptender, our products,  and more:  explained. 

Your Hemp Questions, Answered.

Whether you’re new to hemp or just curious about how our shop works, you’re in the right place. We’ve rounded up answers to the most common questions about our products, shipping, policies, and more so you can shop with confidence and chill with ease. Still need help? Hit us up and we’ll be happy to walk you through it.

What Kinds of Products Can I Find at The Hemptender?

We offer a wide variety of hemp-derived products, including smokable hemp flower, vape cartridges, beverages, concentrates, topicals, tinctures, edibles, accessories, and more. We offer everything you’d want from a dispensary, including things like papers, vaporizers, rolling trays, apparel, and other accessories to make it that much easier to get everything you need to enjoy your products, all in one place. Everything in our store is made from legal hemp, which contains less than 0.3% delta-9 THC by dry weight. That said, you can find CBD, Delta-8 THC, CBN, CBG, CBC, Delta-9 THC, THCa, HHC, THCp, and so much more. Explore our online store to discover our product range. Just keep in mind that per the vape mail ban, we can no longer sell vapes online.

We specialize in federally legal hemp products made from cannabis plants containing less than 0.3% Delta-9 THC by dry weight. So yes, it’s cannabis—but no, we’re not a medical marijuana dispensary. Everything we sell is Farm Bill compliant and available without a medical card.

We specialize in hemp-derived products, which contain less than 0.3% THC by dry weight in compliance with the Farm Bill.

The primary difference between hemp and cannabis lies in their THC content. Industrial hemp legally cannot contain more than 0.3% THC and may have higher levels of CBD. Conversely, cannabis strains contain varying levels of THC and are used primarily for psychoactive purposes.

Hemp finds utility in the production of textiles, biofuels, nutritional supplements like hemp oil, and even plastics. With its potential for higher CBD content, hemp also serves as a source for wellness products.

Cannabis, with its psychoactive properties, can be used recreationally or medicinally, though plants that contain more than 0.3% THC are illegal on a federal level. It can be processed into CBD and THC oils, tinctures, concentrates, and dried flower forms.

At the end of the day though, they’re the same plant and the same species. The laws help determine which one is which since hemp can only contain less than 0.3% THC by dry weight, and cannabis is classified as anything that has more than 0.3% THC.

Yes, we offer legal amanita muscaria products that may induce a trip-like experience. Please note that these products are not traditional magic mushrooms, which are illegal in most places.

With so many different cannabinoids, product types, and potential benefits to consider, choosing a product can be a bit tricky. Lucky for you, there are a ton of resources on our blog to help you find a product custom fit to the experience you’d like to have. You can always ask us for recommendations, both online or in-store, and we’ll point you in the right direction.

In the meantime, check out some of these resources to familiarize yourself with some of the cannabinoids and product types we offer. 

Cannabinoids FAQs:

H4-CBD 
CBC
CBN
CBG
THC-B
THC-P
THC-M 
THC-H
THC-JD
Delta-8 THC 
Delta-9 THC
Delta-10 THC 
Delta-11 THC
PHC 
HHC

Product And Delivery Types 

Delivery Methods 101

How to microdose THC 

Amanita Muscaria (Psychedelic Mushrooms)

What are THC alternatives? 

Start by checking the cannabinoid content (CBD, Delta-8, Delta-9, etc.), the dosage per serving, and the type of extract—full spectrum, broad spectrum, or isolate. Make sure the product is lab tested (ours are!) and that it matches the kind of experience you’re after. If you’re ever unsure, we’re happy to help demystify the label lingo.

You sure can! Many people stack or rotate products depending on their needs. Just be mindful of the total THC or CBD you’re consuming in a day, especially if you’re mixing high-potency items. For example, you might use a sativa vape during the day and a sleep gummy at night. Balance is key.

Absolutely. Whether you’re brand new to cannabinoids or have a high tolerance, we’ve got options for you. We clearly label potency and effects on all our products, and our team is always happy to help you find the right fit. Start low and go slow if you’re new. Some of these gummies do not play.

 

If you’re looking for a heavy hitter, our 101mg lemonades are the strongest product we carry. Packed with 100mg Delta-9 THC plus 1mg THCP (which hits way harder than regular THC). Just a sip or two goes a long way. Not into drinks? Ask us what else is in stock. We always keep something strong on the shelf.

We sure do! You can find CBD pet tinctures and CBD pet treats in delicious flavors your furry friends will crave in-store and online. Just keep in mind, we don’t recommend giving human-formulated products to animals. Always talk to your vet before giving your pet anything with cannabinoids, including CBD.

Will hemp products get me high?

Some will, some won’t. CBD won’t get you high, but products with Delta-8 or Delta-9 THC definitely can. If you’re looking to stay clear-headed, stick with non-psychoactive options like CBD or CBG. If you’re chasing a buzz, our THC gummies, drinks, and vapes are where it’s at. Just check the label and start slow. Effects vary based on tolerance and body chemistry.

It depends on the product type. Edibles (like gummies or drinks) can take 30 to 90 minutes to kick in, but last for hours. Vapes or THCa flower hit in minutes and fade faster. Tinctures usually land somewhere in the middle. If it’s been a while and you’re not feeling anything yet, resist the urge to double-dose. You can always call us and speak to our budtenders if you’re unsure. 

 

Your serving size will vary depending on the type or product you’re taking, what you’re taking it for, and what your desired effects look like. We suggest following the serving suggestion on our packaging for best results. However, if you’re a beginner, we always recommend starting with a low serving of about 5-10mg to see how a product will affect you before taking more. You can gradually increase your serving after two hours until you achieve your desired effects. Feel free to ask our staff for dosage recommendations. We’re here to help! 

 

While we can’t make medical claims, we do organize our online store by potential benefits, like Sleep, Stress & Mood, Pain & Recovery, and Wellness, so you can easily browse based on your goals. Not sure what you need? Give us a call or stop by. Our budtenders are always happy to help, whether you’re shopping online or in-store.

 

If you’re subject to drug testing, we strongly recommend avoiding all cannabinoids including CBD. Even non-intoxicating products like CBD isolate can contain trace amounts of THC, and some cannabinoids may leave behind metabolites that trigger a false positive. Hemp is wonderful. Losing your job isn’t. When in doubt, play it safe and skip the cannabinoids until testing isn’t a concern.

 

We’re not doctors, and we can’t offer medical advice, so if you have a health condition or take any prescription medications, you should always talk to your doctor before using CBD or any hemp-derived product. Cannabinoids can interact with certain medications, especially those that carry a grapefruit warning. While many people use hemp as part of their wellness routine, safety always comes first. 

 

Yes, especially with regular use of THC products. Over time, your body may need higher doses to feel the same effects. Taking a short break or switching formats (like going from edibles to tinctures) can help reset your sensitivity.

Are your hemp products third-party lab tested? Can I see the results?

All of our in-house products are third-party tested by Delta 9 Analytical, a trusted lab based in Raleigh, NC. You can find those lab reports (also called COAs) right here on our website. Every brand we carry is also lab tested, but you’ll need to visit that brand’s website directly to view their reports. If you ever want help finding them, just ask! We’re happy to help.

These terms refer to the type of hemp extract used in a product.

  • Full spectrum contains the whole essense of the hemp plant and comes with natural plant compounds, terpenes, and a wide range of cannabinoids including THC (under 0.3% by dry weight).

  • Broad spectrum is essentially the same thing as full spectrum, but itgoes through an extra refining process to remove THC.

  • Isolate is a highly refined extract that contains one cannabinoid and no other cannabinoids, terpenes, or plant compounds. 

Each type has its own vibe. Some people prefer the full entourage effect*, others want to avoid THC altogether. It’s all about what works for you.

*The entourage effect refers to the way cannabinoids and terpenes work together to enhance each other’s effects.

We only work with trusted, socially responsible partners who prioritize ethical manufacturing and organic growing practices. Whenever possible, we source from local businesses, but our network spans across the country. Some of our smokable hemp flower is grown in-house, while the rest comes from licensed hemp farmers in North Carolina, Oregon, California, and Colorado.

Thanks to our 7+ years in the cannabis and hemp industry, we’ve built strong relationships with top-tier processors, farmers, and labs. Our in-house brand, The Hemptender, is crafted in Colorado and third-party lab tested for quality and transparency.

Many of them are! Most of our house gummies are vegan and gluten-free, and we try to stock plenty of options for folks with dietary restrictions. If you’re avoiding certain ingredients, check the product label or ask a budtender—we’ll help you find the right fit.

Ingredients vary by product, but we aim to carry clean, high-quality edibles with no unnecessary fillers. Many are vegan, gluten-free, and made with natural flavors and colors. Always check the label for full ingredient lists or ask us if you have dietary restrictions.

 

Some do, some don’t. We stock a wide range of products to suit different needs and preferences, including all-natural options. Let us know what you’re looking for and we’ll help you find it.

Can I place an order for legal hemp products from The Hemptender online?

Yes! You can shop our full selection of hemp-derived products right here on our website. As long as you’re 21 or older and we’re legally allowed to ship to your state, you’re good to go. Just add your favorites to the cart and check out—it’s that easy.

We accept all major credit and debit cards through a secure third-party processor. If you run into any issues during checkout, reach out to us and we’ll help you get squared away.

You’ll see a coupon or promo code field at checkout—just enter your code there before you complete your purchase. If the code is valid, your total will update automatically. Need help or forgot to apply it? Contact us before your order ships and we’ll do our best to fix it.

Yes! Our in-store customers can benefit from our loyalty program. For online customers, we offer regular promotions and special deals for our email and SMS subscribers. You’ll also spot occasional bundles, BOGOs, and limited-time drops. Sign up for updates so you don’t miss out, and keep an eye on our Instagram for announcements! 

In most cases, yes. We ship to states where hemp-derived cannabinoids are legal. However, laws are always changing, and some states restrict specific cannabinoids like Delta-8 or THCP. If we can’t legally ship to your state, you’ll see a message during checkout. Still unsure? Reach out! We’re always happy to clarify.

Nope! All of our products are federally legal hemp-derived cannabinoids and available without a medical card. As long as you’re 21 or older and live in a state where we can ship, you’re set.

If your order hasn’t shipped yet, contact us ASAP and we’ll do our best to update or cancel it. Once it’s in transit, we can’t make changes—but we’ll work with you if something went wrong.

 

Yep! If you’ve created an account on our site, you can log in to view your order history and tracking info anytime. If you checked out as a guest, just email us and we’ll send your tracking link.

Is it legal to order hemp products online?

Yep! Everything we sell is compliant with the 2018 Farm Bill, meaning it contains less than 0.3% Delta-9 THC by dry weight and is legal at the federal level. That said, state laws vary. If your state has banned certain cannabinoids, we won’t ship them to you.

We ship to most U.S. states where hemp-derived cannabinoids are legal. If your state restricts certain cannabinoids (like Delta-8, THCP, or even full-spectrum products), we won’t ship those items to you. Our system will flag those limitations at checkout.

We ship orders in discreet, unbranded brown packaging—no logos, no green leaves, no giveaways. Everything is packed securely (and with cold packs when needed) to keep your order safe, fresh, and melt-free. Most orders go out via USPS, UPS, or FedEx, depending on your location and product type.

You’ll receive an email with your tracking number as soon as your order ships. 

Orders usually ship out within 1–2 business days, and delivery times depend on the carrier and your location. You’ll get tracking info once your order is on the move. Need it faster? Shoot us a message and we’ll do what we can to help.

First, check the tracking link. We’ve had packages end up behind porch furniture or at a neighbor’s house. If the tracking info shows it was delivered and you still don’t have it, contact the carrier. If they can’t find your package, get in touch with us and we’ll see what we can do to make things right.

Due to the delicate nature of hemp products, we don’t accept returns or offer refunds. That said, if something’s wrong with your order—like damage, melting, or a missing item—reach out and we’ll replace it at no extra cost. If you just didn’t vibe with the product, let us know anyway. We may be able to help you find something better suited for next time.

Check out our Shipping & Returns page, which breaks everything down in more detail. In the meantime, if you have any questions, just contact us. We’re happy to walk you through it.

Nope. Everything is sealed and packed discreetly. Your order won’t smell like anything but packing paper and good decisions.

We sure do! Just select it during checkout. Keep in mind, expedited shipping is more expensive than standard shipping. 

Where is The Hemptender located?

We have two locations in North Carolina:
Durham – 1920 NC Highway 54, Unit 50, Durham, NC 27713
Cary – 590 E Chatham Street, Suite 110, Cary, NC 27511

Durham:
Mon–Fri: 10am–7pm
Sat: 11am–7pm
Sun: Closed

Cary:
Mon–Sat: 11am–7pm
Sun: Closed

Durham: (984) 888-5188
Cary: (919) 650-2691
Email: info@thehemptender.com

Yes! Both our Durham and Cary locations are open for in-store shopping. If you want to browse, ask questions, or see products in person, visiting the shop is the best way to do it. No need to order ahead—just walk in and say hey.

You do not need a medical marijuana card to shop at The Hemptender, but you do need to be 21+ with a valid government-issued photo ID to shop with us, even for non-psychoactive products like CBD.

Not always. Some of our best products—like flower, concentrates, and vapes—are only available in-store due to shipping restrictions and limited stock. For example, we can’t ship vapes because of federal regulations (thanks, vape mail ban), and flower tends to sell out before it ever hits the site. If you want to see everything we offer, in-store is the way to go.

We don’t currently offer online order pickup, but you’re always welcome to call ahead if you want us to set something aside for you. We’ll do our best to help.

Yep! We accept both cash and cards in-store. You can use whichever is more convenient for you.

Yes, both of our locations are accessible. If you have specific mobility needs, give us a call—we’re happy to assist.

We LOVE dogs! Well-behaved dogs are welcome at both of our locations. Just make sure they’re leashed and friendly.

Need More Help?

If your question didn’t get answered here, don’t stress. You can always reach out to our team—we’re quick to reply and happy to help.